Ourasphere's Corporate Governance

Ourasphere (referred to as “We” or “our”) are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. The purpose of this Policy is to help you understand what personal information we collect and how your information is used in accordance with all applicable laws concerning the protection of personal information.  

Please take the time to read this policy carefully. This policy applies to information collected through our website and services, how it is used, and what privacy options are available to you. 

Contact details

Email - info@ourasphere.com

Date and review history

This policy was reviewed and published on the 26th of July 2024, to be next reviewed by the 26th of July 2025. Please be advised that this policy is subject to review and modification at any time to ensure that it remains current and effective. 

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

• Names and contact details
• Addresses
• Payment details (including card or bank information for transfers and direct debits)
• Financial data (including income and expenditure)
• Transaction data (including details about payments to and from you and details of products and services you have purchased)
• Usage data (including information about how you interact with and use our website, products and services)
• Credit history and credit reference information
• Information relating to compliments or complaints

We collect or use the following personal information for the operation of client or customer accounts:

• Names and contact details
• Addresses
• Purchase or service history
• Account information, including registration details
• Information used for security purposes
• Marketing preferences

We collect or use the following personal information for the prevention, detection, investigation or prosecution of crimes:

• Names and contact information
• Client accounts and records
• Financial information eg for fraud prevention or detection

We collect or use the following personal information for information updates or marketing purposes:

• Names and contact details
• Marketing preferences
• Purchase or account history

We collect or use the following personal information for research or archiving purposes:

• Names and contact details
• Purchase or client account history
• Website and app user journey information

We collect or use the following personal information to comply with legal requirements:

• Name
• Contact information
• Client account information
• Any other personal information required to comply with legal obligations

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Account information
• Purchase or service history
• Relevant information from previous investigations
• Customer or client accounts and records
• Financial transaction information
• Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: The processing of contact information for direct marketing purposes where legitimate interest has been provided, or where contact information has been provided with consent. 

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for the prevention, detection, investigation or prosecution of crimes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: The processing of contact information for direct marketing purposes where legitimate interest has been provided, or where contact information has been provided with consent. 

Our lawful bases for collecting or using personal information for research or archiving purposes:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Our lawful bases for collecting or using personal information to comply with legal requirements:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
• Our lawful bases for collecting or using personal information to protect client welfare are:
• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Where we get personal information from

• Directly from you
• Publicly available sources
• Market research organisations
• Suppliers and service providers
• Website data analytics

How long we keep information

We will only retain your personal data for as long as it is needed for the purposes set out in this document or for as long as the law requires us to. We will:

• keep your email data until you unsubscribe
• keep your feedback data for 2 years

Who we share information with

Others we share personal information with:

• Debt collection agencies
• Other financial or fraud investigation authorities
• Insurance companies, brokers or other intermediaries
• Regulatory authorities
• Organisations we’re legally obliged to share personal information with
• Suppliers and service providers

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO following the following link: https://www.ico.org.uk/make-a-complaint

Cookies are small data files placed on a browsing device when visiting a website. Cookies are widely used by online services to make websites or services work, or to work more efficiently, as well as provide reporting information.  

Ourasphere (referred to as “We” or “our”) uses cookies on our website to enhance your browsing experience. We use the information collected for statistical purposes only, and the data is removed from our system after it has been analysed. Cookies do not provide us with access to personal information or visiting devices, only data chosen to be shared with us.

What cookies are collected and why

We use the following types of cookies as standard: 

• Essential Website/ Session Cookies - These are strictly necessary cookies that enable our site to function as intended. 
• Analytical/ Performance Cookies - These enable us to monitor our site's performance to ensure everything functions correctly. 
• Functionality Cookies - These enable us to improve user experience and monitor traffic to and on our website. 

Further information on managing the use of cookies 

Links on our website may direct visitors to other sites of interest such as our social media pages. However, once visitors have left our site, we do not have any control over the cookies they may collect. Therefore we cannot be responsible for any data collected whilst visiting such sites, which are not governed by our Cookie Policy. 

To manage the use of cookies on our website, we provide the option upon first accessing our website to accept only essential or all cookies.  Most web browsers allow control of most cookies through browser settings, which can be changed by users at any time. 

Find out how to manage cookies on the following browsers

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Opera 
• Safari 

To learn more about cookies, including what cookies have been set, visit www.allaboutcookies.org. 

Date and review history

This policy was reviewed and published on the 8th of September 2024, to be next reviewed by the 8th of September 2025. Please be advised that this policy is subject to review and modification at any time to ensure that it remains current and effective. 

This site is operated by Ourasphere (referred to as “We” or “our”). By accessing and using our website (www.Ourasphere.com), all users agree to comply with these Terms, as well as our Privacy Policy and Cookie Policy. 

Date and review history

These terms were reviewed and published on the 11th of September 2024, to be next reviewed by the 11th of September 2025. Please be advised that this policy is subject to review and modification at any time to ensure that it remains current and effective.

Personal Data 

Users are not required to provide any personal information to browse our website. However, prior to submitting any details via our contact form, users are advised to review all legal documentation available regarding data protection and privacy policies. Any information provided through our contact form must either pertain to the submitting user, or be given with explicit consent from the individual whose information is being provided. 

Intellectual Property 

The copyright notice which is displayed on our site indicates that all materials published within our site are the intellectual property of Ourasphere. All materials, content and web pages may not be copied, reproduced, distributed or published without our express written consent. 

Users are permitted to to print and download complete pages from our website to use as hard copies for personal use and reference. 

Limitations of Liability

We make reasonable efforts to ensure that all content published on our website is accurate and current. However, we do not warrant the accuracy or completeness of any material on our website. The content provided is intended solely for general information and public relations purposes and does not constitute advice or create any legally binding contract between us and the users. 

We do not guarantee that our website or its content will be continually available or displayed without interruption. We reserve the right to modify, suspend or remove any content at our discretion and without prior notice. 

Any information related to the services we provide does not constitute a guarantee of services that may be provided to contracted clients unless explicitly outlined in a formal contract. 

We shall not be liable for any loss or damage, whether direct, indirect, consequential, or otherwise, arising from using our website. This includes, but is not limited to, any costs incurred, or any consequential losses related to the use of our site. 

Third-Party Sites

Hypertext links displayed on our site will direct you to websites that are not monitored or controlled by us. We endeavour to ensure that all hypertext links direct users to secure and correctly indicated websites referenced, however we do not accept liability or responsibility for the use of these third party websites. References and hyperlinks do not constitute an endorsement by us, and unless stated has not been in any way sponsored by another party.